Shipping policy

At CYTZAR, we are committed to delivering your order quickly and safely.

PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

SHIPPING TIME

Estimated delivery times:

  • United States: 5–10 business days
  • International: 7–15 business days

Please note that delivery times may vary depending on your location and external factors.

SHIPPING FEES

  • Shipping costs are calculated at checkout
  • We may offer free shipping promotions from time to time

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

You can track your order at any time using the provided link.

DELAYS

While we strive to meet delivery times, delays may occur due to:

  • High order volume
  • Carrier delays
  • Customs processing

CYTZAR is not responsible for delays once the package has been handed to the shipping carrier.

LOST OR STOLEN PACKAGES

CYTZAR is not responsible for:

  • Lost packages marked as delivered
  • Incorrect shipping addresses provided at checkout

If you experience an issue, please contact the carrier directly or reach out to us.

DAMAGED ITEMS

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging

We will assist you as quickly as possible.

CONTACT US

For any shipping-related questions:

Email: support@cytzar.com