Refund policy
At CYTZAR, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products
- Items not in their original condition
- Final sale or clearance items
Refunds
Once we receive your item, we will inspect it and notify you of the status.
If your return is approved:
- A refund will be issued to your original payment method
- Please allow 5–10 business days for processing
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank before reaching out to us
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us first.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
CONTACT US
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@cytzar.com